Years: 1995 - 2008
Title: Information Engineer (formerly Manager, Technical Communications Dept)
Responsibilities: Content manager and publisher of the marketing and support websites for Ontario Systems. Duties included all aspects of website management, multimedia development and other content development and publication. Oversaw the development of digital videos, Flash training applications, and self-service support applications. Also managed the technical writing department responsible for the planning, organization, development, and production of all forms of technical communications in support of software and hardware products.
- Content manager/Web publisher for web-based support center – 4000 plus page website
- Primary publisher and content manager for External Website
- Supervised Search Engine Optimization (SEO) Efforts
- Contributed to company Intranet
- Analyzed, tested, and implemented new technologies
- Participated in corporate level strategic planning, marketing, and vision setting
- Served as Chairman, Ontario Systems Internet Committee
- Scheduled and prioritized development projects
- Marketing of information resources to client base
- Developed marketing collaterals such as digital video productions, Flash training movies for clients and employees
- Planned and implemented Internet/Intranet delivery of documentation
- Evaluated customer needs and satisfaction using surveys and statistics
- Provided team leadership, conducted employee reviews, interviews, and hiring
- Drove corporate knowledge management initiatives
- Prepared product specifications and associated documentation plans